FAQ

How long will my order take to arrive?

Every Hoodie Fruity product is made to order. Production and fulfilment usually take 2–5 business days before your order is dispatched.

Once dispatched, estimated delivery times are:

  • United States: 3–6 business days

  • Canada: 3–10 business days

  • Australia: 3–20 business days

  • Rest of the world: 7–20 business days

Delivery estimates begin from the date your order is dispatched, not the date the order is placed. These timeframes are estimates and may be affected by the fulfilment location, product availability, carrier delays, customs processing, public holidays, severe weather or other circumstances outside our control.

You’ll receive tracking information by email once your order has been dispatched. Orders containing multiple products may occasionally arrive in separate shipments.

What's your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support.hoodiefruity@gmail.com. Please contact us before returning any products. Returns sent without prior approval may not be accepted. Once your return is approved, we will provide the correct return address and instructions.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support.hoodiefruity@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support.hoodiefruity@gmail.com.

How do these hoodies fit?

Our hoodies are oversized — heavyweight 320gsm cotton fleece. If you prefer a more fitted look, we'd suggest sizing down.

Do you ship internationally?

Check available shipping destinations at checkout.

How do I track my order?

Once your order ships, you'll receive a tracking link by email.